Privacy Policy

Who We Are

3Fils is a contemporary Asian restaurant located at Jumeirah Fishing Harbour, Dubai, UAE. This website, 3fils.com, is operated by 3Fils. When we say “we,” “us,” or “our,” we mean 3Fils.

Information We Collect

We collect information to improve your experience on our site and to process orders. This includes:

• Usage data — Pages visited, time on site, interactions, referral source, device type, and browser. Collected automatically via analytics tools (see Site Disclosures).
• Order information — Name, email address, and payment details when you purchase gift cards or merchandise through our shop.
• Contact information — Name and email when you reach out via our contact or catering enquiry forms.

How We Use Your Information

• To process and fulfill your orders (gift cards, merchandise)
• To respond to your enquiries
• To understand how visitors use our site so we can improve it
• To ensure site security and prevent fraud

Analytics & Tracking

We use third-party analytics services to understand site usage. These include Google Analytics, Vercel Analytics, and Microsoft Clarity. For full details on each service and what data they collect, see our Site Disclosures page.

Microsoft Clarity may record session replays (mouse movements, clicks, scrolls) to help us understand how visitors interact with our site. These recordings do not capture sensitive input fields such as passwords or payment details.

Cookies

Our site and third-party analytics services use cookies and similar technologies to recognise your browser, remember preferences, and gather usage data. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

Payment Processing

Payments are processed securely by Checkout.com. We do not store your full credit card number or payment credentials on our servers. All payment data is handled directly by Checkout.com in accordance with PCI DSS standards.

Data Sharing

We do not sell your personal information. We share data only with the service providers necessary to operate our site and process orders:

• Checkout.com — payment processing
• Resend — transactional emails (order confirmations, gift card delivery)
• Vercel — site hosting and analytics
• Google — analytics
• Microsoft — Clarity heatmaps and session recordings

Data Retention

We retain order and transaction data for as long as necessary to fulfill orders, provide customer support, and comply with legal obligations. Analytics data is retained according to each provider’s default retention policies.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at info@3fils.com. We will respond within a reasonable timeframe.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance.

Contact

For any privacy-related questions, reach us at info@3fils.com.